Effortless time tracking and accurate internal billing

Before discovering Timesheet Tracking for Jira, the team at ICT Shared Services Groep Roeselare relied on external software to manage their time. This disjointed approach created friction.

The old software suffered from a clunky user interface and a severe lack of integration with their existing workflow, making time registration a chore rather than a seamless part of the day.

The organization needed a tool that lived directly where their work happened. They chose Timesheet Tracking for Jira because it offered the right combination: competitive pricing and the functionalities they required.

Today, the team uses the add-on extensively to track internal project costs and ensure accurate billing for their internal clients. Nele points out that their favorite aspect of the tool is its flexibility and ease of use: "The different possibilities to register work logs in the calendar and timesheet view: drag/drop or add-button, easily searching by project or text, and using predefined filters."

By replacing their clunky external tool with an integrated Jira solution, the team has significantly reduced the administrative burden of time registration. While it is hard to pinpoint an exact number, Nele notes that "each user saves much time on registering time," leading to much more accurate billing and invoicing across the board.

A major highlight of their experience has also been the quality of the technical assistance. The team praises the support staff for their rapid response times, quick ticket resolution, and accurate troubleshooting — even offering direct online conversations when needed.